Shipping & Delivery Policy

We aim to process and deliver your orders as smoothly and efficiently as possible.

Please review the following information about our shipping and delivery procedures.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, promotional events, or periods of high order volume.

Business days exclude weekends and public holidays.

2. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times will be displayed at checkout when applicable.

Delivery times may vary depending on:

• Your shipping destination.

• Carrier availability.

• Customs processing.

• Weather conditions.

• Other unexpected transportation delays.

Delivery estimates are not guaranteed arrival dates.

3. Shipping Costs

Shipping fees, if applicable, are calculated and displayed during checkout before payment is completed.

Any available free shipping promotions will be subject to the conditions stated in the relevant offer.

4. Order Tracking

Once your order has shipped, tracking information may be provided through a shipping confirmation notification.

Please allow some time for tracking information to become active after the carrier receives your package.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

6. Delayed or Lost Packages

Although we work with shipping partners to ensure timely delivery, unexpected delays may occur.

If your package has not arrived within the estimated delivery period, please contact our customer support team.

We will help review the tracking information and assist with the next steps.

7. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.