Subscription Management

This page explains how to manage marketing communications and, where offered, recurring product subscriptions.

Signing up for marketing emails does not enroll you in a paid subscription. A one-time purchase does not authorize recurring charges.

1. Email and Marketing Preferences

If you have subscribed to our marketing emails, you can unsubscribe at any time using the unsubscribe link included in those emails.

You may also request assistance through our Contact Us page.

Unsubscribing from marketing messages does not prevent us from sending necessary communications about your orders, payments, deliveries, returns, or account security.

Where we offer marketing text messages, follow the opt-out instructions included in the messages to stop receiving them.

2. Recurring Product Subscriptions

Recurring subscriptions apply only to products or services clearly identified as subscription offers.

Before you enroll, the offer will explain the subscription price, billing frequency, delivery schedule where applicable, automatic renewal terms, and cancellation method. Any applicable shipping charges, taxes, minimum commitment, or promotional conditions will also be disclosed before purchase.

We will obtain your express consent before charging you for a recurring subscription.

If no subscription option is offered and selected, your purchase is a one-time transaction.

3. Managing Your Subscription

Where available, you can manage your subscription through your customer account or the subscription management link provided in your confirmation email.

Depending on the subscription, available options may include updating your delivery address or payment method, changing delivery frequency, skipping a shipment, pausing deliveries, or canceling future renewals.

These options depend on the terms of the subscription you selected. If you cannot access your subscription settings, please contact us through our Contact Us page.

For your security, do not send passwords or full payment card details in a support message.

4. Canceling a Subscription

You may cancel using the cancellation method provided when you enrolled or the subscription management option available for your plan.

Cancellation stops future renewals and recurring charges. To avoid the next scheduled renewal charge, complete your cancellation before the renewal time disclosed for your subscription.

If you submit a cancellation request through an available support channel before the next renewal, a delay in our response will not, by itself, invalidate your timely request.

We will confirm your cancellation and explain the status of any order already charged or dispatched.

Canceling future renewals does not automatically return an item already delivered. Existing orders and refund requests are handled under our Return & Refund Policy and applicable consumer law.

5. Free Trials and Promotional Offers

If a subscription includes a free trial or introductory price, the trial duration, subsequent price, billing frequency, and cancellation deadline will be disclosed before enrollment.

A trial will convert to a paid subscription only where that arrangement was clearly disclosed and you expressly agreed to it.

You may cancel before the disclosed deadline to avoid the next subscription charge.

6. Changes to Subscription Terms

If we propose a change to the price or other material subscription terms, we will provide advance notice and obtain any consent required by applicable law.

The notice will explain when the change takes effect and how to cancel before it applies.

7. Billing Questions and Refunds

If you believe a subscription charge is incorrect or unauthorized, please contact us promptly with the email address associated with your subscription and the relevant order or transaction reference.

Refund eligibility is determined by the circumstances, our Return & Refund Policy, and applicable consumer rights. Nothing on this page limits rights that cannot legally be excluded.

8. Need Assistance?

Please visit our Contact Us page for help with marketing preferences, subscription access, cancellation, or billing questions.

Unsubscribing from marketing emails and canceling a paid subscription are separate actions. Completing one does not automatically complete the other.